Your eCAF passkey expires 12 weeks after it was issued so it's important to complete your eCAF(s) as soon as possible after accepting your offer. You don't need to be enrolled to complete your eCAF(s).
If your passkey has expired, request a new eCAF email(s) via our Enquiry and Application Portal.
- Go to the Enquiry and Application Portal and Submit a Question.
- Select Category 'Fees & Charges', Sub-category 'Commonwealth Assistance Form (eCAF)'
- Detail your request for new eCAF email/s to be generated
- Click 'Submit your question'.
Our team will trigger the eCAF system to regenerate your email(s), including a new unique passkey. Add ecafsystem@education.gov.au as a Safe/Recognised Sender once your request is submitted so that you receive the regenerated email(s). We'll also let you know and close your enquiry when your request is processed.
For more detailed information, see our eCAF webpage.